// Cloud & Infrastructure Engineer · CCNA · AZ-104

FADIYA
BASHEER

MSc Cyber Security & Digital Forensics  ·  SSE · London, UK

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Cloud-First. Security-Minded.

I'm Fadiya Basheer, a Cloud & Infrastructure Engineer currently at SSE (Scottish & Southern Energy) in Havant, UK. I work day-to-day with Azure AD, Microsoft 365, and Intune-managed enterprise environments — handling identity management, endpoint compliance, and incident resolution.

My MSc in Cyber Security & Digital Forensics from the University of Portsmouth — with a dissertation on AI-Integrated Intrusion Detection Systems graded at 75% — gives me a rigorous security foundation. My CCNA and AZ-104 certifications underpin deep, practical expertise in networks and cloud infrastructure.

I am actively building hands-on Azure skills through self-initiated lab projects, with a clear trajectory toward a Cloud / Infrastructure Engineering role.

AZ-104
Azure Administrator
CCNA
Cisco Certified
MSc
Cyber Security & Forensics
SSE
Current Employer · UK

Core Capabilities

Cloud & Identity
Microsoft Entra ID Azure AD IAM MFA Conditional Access RBAC PIM M365 Admin Identity Lifecycle
Azure Infrastructure
Virtual Machines VNets NSGs Storage Accounts Azure Monitor Log Analytics
Endpoint Management
Microsoft Intune Device Compliance BitLocker Endpoint Troubleshooting
Networking (CCNA)
TCP/IP DNS DHCP VLANs VPNs Subnetting Wireshark
Automation & Tools
PowerShell Python Bash Git
ITSM & Support
ServiceNow Incident Management Root Cause Analysis SLA Management

Professional Journey

Oct 2025 – Present  ·  Havant, UK
SSE (Scottish & Southern Energy)
IT Support Engineer
  • Support enterprise users across Microsoft 365 and Azure-integrated environments
  • Administer Azure AD accounts, access controls, and MFA configurations
  • Troubleshoot Teams, Outlook, and OneDrive issues at scale
  • Support Intune-managed devices, compliance policies, and provisioning
  • Perform BitLocker recovery and endpoint diagnostics
  • Reduce escalation rates by resolving complex issues at first escalation point
  • Maintain high-quality documentation within ServiceNow
Nov 2023 – Dec 2024  ·  Portsmouth, UK
University of Portsmouth
IT Analyst (Part-Time)
  • Delivered IT support to students and staff across labs and office environments
  • Resolved login, Office 365, desktop, and printing issues
  • Supported daily IT operations during peak academic periods
  • Managed approximately 15–30 tickets per week, maintaining high satisfaction levels
Jun 2022 – Aug 2023  ·  Chennai, India
Hyundai Motor India
IT Service Desk Analyst
  • Assisted with desktop setup, email configuration, login issues, and printer support
  • Supported basic network troubleshooting and IT asset management
  • Created internal documentation and user guides for common IT issues
Azure Cloud Infrastructure Lab
// Self-Initiated · Azure · Cloud Engineering Practice
  • Deployed Windows and Linux Virtual Machines in Azure
  • Configured Virtual Networks (VNets) and Network Security Groups (NSGs)
  • Implemented Role-Based Access Control (RBAC) for secure resource access
  • Integrated Azure Monitor and Log Analytics for system-wide observability
  • Simulated enterprise-level troubleshooting and secure access scenarios
Azure VMs VNets NSGs RBAC Azure Monitor Log Analytics

Academic Foundation

MSc Cyber Security & Digital Forensics
// Network Defence · Digital Forensics · Intrusion Detection
University of Portsmouth — Portsmouth, UK
Graduated 2024
Dissertation: AI-Integrated Intrusion Detection System — 75%
Bachelor of Computer Applications
// Computer Science · Information Systems · Computing
Mahatma Gandhi University — Kerala, India
Graduated 2022
First Class — 80%
AZ-104
Microsoft Azure Administrator
CCNA
Cisco Certified Network Associate
Google IT Support
Professional Certificate
Python — IBM
Python Programming Certification

Get in Touch

Open to Cloud & Infrastructure Engineering roles, Azure collaborations, and conversations about identity management and enterprise IT. Feel free to reach out through any of the channels listed here.

"The cloud is not a place, it's a way of doing IT."
— Paul Maritz